At SmartWear Clothing, we strive to ensure that your order reaches you as quickly and safely as possible. Below, we provide detailed information about our shipping procedures, timelines, and costs.
1. Shipping Destinations
We currently offer shipping across the UK and selected international destinations. If your country is not listed at checkout, please contact us for assistance.
2. Processing and Dispatch Time
- Orders are processed within 1-2 business days after payment verification.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak shopping seasons, processing times may be extended slightly.
3. Delivery Times and Shipping Costs
- UK Standard Shipping: 3-5 business days (£3.99 or free on orders over £50).
- UK Express Shipping: 1-2 business days (£6.99).
- International Shipping: 7-10 business days (cost varies by location).
4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. Use this number to track your package online.
5. Shipping Delays and Issues
While we work hard to meet delivery timelines, external factors like weather, strikes, or customs delays may affect transit times. If your package is delayed beyond the estimated time frame, please reach out to our support team.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us at [email protected] with your order number. We will investigate and assist with replacements or refunds where applicable.